I'm also experiencing issues with the AC3165. I just bought a new HP Pavillion Star Wars edition for personal use.
They push you off by telling you to download the latest driver, and update your BIOS until you are out of the warranty period, then they want you to pay for help that won't even fix the problem! If HP does not fix this problem for FREE, I will not purchase another HP prouct again. Yet HP refuses to fix the problem, or even admit that it exists. The Intel AC 3165 clearly works in other machinces, so this is clearly a problem with HP It is likely a BIOS issue. I asked for a contact number in the United States, and they said they don't have one. I told them this has been a problem since I got the computer, but HP support (apparently located in India) is a broken record saying that I must pay for support.
HP support says this is a software problem, and since my computer is more than 90 days old, I will have to pay for support. I have tried the latest drvier from HP, 18.30.0.9, and also the latest from Intel 18.40.0.9, but the problem still persists. The time it takes for the problem to arise can vary from a few minutes, to a few hours after logging in. This problem occurs both after waking from sleep and after a powerup. To restore the network connection, I have to diable the network controller in device manager, restart the computer, and re-enable the network controller. When I turn the computer back on, the wi-fi will show as not connected and will not show any available networks. If I try to reboot, or shut down, the computer will hang indefinitely until I manually shut down by holding in the power key. After a while, wi-fi shows as being off, and can't be turned back on, and finally, wi-fi shows as disconnected with no available connections. Clicking on the wireless icon, the network shows it as connected to my wireless router, but with no internet access.
After several driver updates, it now just loses connection to the internet. When I first bought the computer it would crash Win 10 with a blue screen. The wireless connection continues to randomly drop internet connection.
I have an HP Pavilion 17Z-g000 CTO Touch running Windows 10 Pro with Intel dual-band wireless AC 3165. Source-directory /etc/network/interfaces.dĭNS Configuration(nf) # Generated by NetworkManagerĭestination Gateway Genmask Flags Metric Ref Use Ifaceĭefault 192.168.1.1 0.0.0.0 UG 600 0 0 wlp2s0ġ92.168.1.0 0.0.0.0 have the same problem. # Include files from /etc/network/interfaces.d: Network Interface File # interfaces(5) file used by ifup(8) and ifdown(8) Wireless Device Switches(rfkill) 0: hci0: Bluetooth NetworkManager Wireless Access Points * SSID 模式 频段 速率 信号 BARS 安全性 INFO PLATFORM,RFKILL,ETHER,WIFI,BT,MB,DHCP4,DHCP6,PPP,IP4,IP6,AUTOIP4,DNS,VPN,SHARING,SUPPLICANT,AGENTS,SETTINGS,SUSPEND,CORE,DEVICE,OLPC,INFINIBAND,FIREWALL,ADSL,BOND,VLAN,BRIDGE,TEAM,CONCHECK,DCB,DISPATCH,AUDIT,SYSTEMD Status Connection WIFI-HW WIFI WWAN-HW WWAN
Tx excessive retries:0 Invalid misc:17582 Missed beacon:0
Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Retry short limit:7 RTS thr:off Fragment thr:off TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0 Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- TAbort- SERR- mtu 1500Įther 18:db:f2:0d:b5:ba txqueuelen 1000 (Ethernet) Subsystem: Intel Corporation Wireless 3165 Ĭontrol: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+ Network Devices 02:00.0 Network controller : Intel Corporation Wireless 3165 (rev 79)